If one or more of the items you received are damaged, different or not working, you will be protected by this 3 day guarantee.
1. Within 3 days of receiving the product, contact us with a photo or video showing the issue, and whether you want a refund or replacement.
What we will need from you
A. Photo or video showing the issue.
B. Photo of the shipping label and original packaging.
C. To tell us if you prefer a refund or replacement.
2. We will review your claim, and contact you if we need more information. If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
Only high value products need to be returned. “High value” is determined by our customer service team, and it usually refers to items worth $70 or more. If it is not high value item, then you do not need to return it and you can keep the faulty product. If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our return shipping address. If we ask you to return an item that is not working, we are responsible for paying the return shipping fees.
Items must be returned to the warehouse they came from. If you ordered from a local warehouse, you can send the item back to the same local warehouse. However, if you ordered from an overseas warehouse, you cannot return the defective product to a local warehouse.
Unless agreed otherwise, you should return the item as well as its original packaging and all its accessories, like batteries, cables, chargers, and similar ones. If one component, accessory or spare part is missing, we will ask you to pay for it.
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.
If a product is defective before you start using it, or is not working, you can return it to us within the validity period of our warranties.
However, the following scenarios are to be considered outside the scope of this protection:
Please contact us before returning a defective item, or your return request may be delayed or denied:
All products must be returned to the warehouse they were dispatched from. For this reason, products ordered from our US or EU warehouse should not be returned to the CN or HK ones, and vice-versa.
For canceling an order which has not been shipped, please contact us as soon as possible.
If the expected shipping date of your order has already passed and it has not been shipped, you can cancel the order and request a refund, which will automatically return to your payment account within 14 business days, it does depends on your payment method.
Orders whose parcels have already been shipped cannot be canceled. If you are not satisfied with your purchase within 3 days after receiving it, you are protected by our “3 Days Return to Us” guarantee.